Hi Chris, This is where the Remedy OnDemand concept will benefit the "on-premise" customers, since BMC will upgrade the on-demand customers with this Delta data Migration tool. Since the Remedy On-Demand customers will be upgraded every four months (according to BMC), this means the Delta Data Migration will be run on all the on-demand customers 3 times per year.
So this tool **must work** for the later versions of the ITSM suite, i.e. 7.6.x, but it's a different story for older versions, specially anything less than 7.5 (when BMC stated they supported ITSM modules at different versions starting at 7.5) Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of strauss [[email protected]] Sent: Thursday, February 10, 2011 1:27 PM To: [email protected] Subject: Re: 7.6.04 Delta Data Migration tool - Question Success? It's so new that I doubt it, unless someone outside BMC tested it during the beta. Considering that it will take someone several days just to install and patch up the staging server to begin the process, I suspect that no one is that far along yet. I am studying it, and see two problems so far. One is that some of the customizations on 7.1/7.0 that it would have to convert with the Best Practice Conversion Utility (also untested here) are simply not going to fit; several ITSM/Incident modules that we customized have been re-written not once but several times between 7.0.02/03 and 7.6.04 - for example the CTM:PeopleSearch function was re-designed several times up to 7.6.03, and I haven't even looked at 7.6.04 yet. The other is that the sequence in their diagram does not take into account the need to install 7.1/7.0.02/03 on Windows Server 2003/SQL Server 2005, but the target 7.6.04 system will be 2008 R2/2008, giving you an extra step to move the upgraded staging server from 2003/2005 to a clean 7.6.04 server on 2008/2008 for the delta data and validation processes. Also, it will be VERY interesting to see how the delta data process handles the changes from the My Company model in 7.1/7.0 to Calbro in 7.6.04; we have found it necessary to wipe out the Calbro data in most of our tests since we had custom data added beyond My Company for multi-tenancy that already occupies the group/company/site etc. ID space that Calbro tries to use. My guess is that the delta data migration tool will probably screw that up and overwrite something that it shouldn't in one of the many foundation tables, killing one or more of the custom organizations in the process. Also, we are still waiting for some sort of patch since SLM 7.6.04 does NOT work properly with the Best Practice Conversion Utility, according to the SLM release notes pg. 4. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Wednesday, February 09, 2011 12:40 PM To: [email protected] Subject: 7.6.04 Delta Data Migration tool - Question In this doc it says you need to turn off all DB triggers in the ARSystem schema. I'm on ARS 7.1 CMDB 2.1 p4 and ITSM 7.0.03 p9 and don't seem to have any DB triggers. Did they start using these in a later version or am I missing something? I logged into the DB as aradmin and did: SELECT TRIGGER_NAME FROM USER_TRIGGERS; And there were 0 rows returned. Also, has anyone used this tool with great success (please say yes)? We are moving from the config above to ARS 7.5 p6 CMDB 7.6 p2 and ITSM 7.6 p1 and this could save us a lot of work. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Tuesday, February 01, 2011 5:27 PM To: [email protected] Subject: Re: 7.6.04 Delta Data Migration tool The White Paper on this topic can be found here: 31-Jan-2011 Using Delta Data Migration to migrate BMC Remedy IT Service Management Suite http://documents.bmc.com/supportu/documents/42/59/194259/194259.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Phil Sent: Monday, January 31, 2011 05:23 AM To: [email protected] Subject: 7.6.04 Delta Data Migration tool Hi, I've been unable to find a description of the new Delta Data Migration tool in the ARS/ITSM 7.6.04 documentation. Does anyone know which BMC 7.6.04 document includes the Delta Data Migration tool details? Thanks Phil _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
