Cleaning up the RKM integration meant adding several of their fields to a view
in HPD:Help Desk_SLA so that I could actually delete them, THEN they could be
deleted from HPD:Help Desk. Then another run of the Best Practice Conversion
Utility shows NO non-permitted field customizations any more. Then I tried to
run the BPCU in Overlay mode, and it started spewing the usual java error crap;
I put in an issue for support.
D:\Best_Practice_Conversion_Utility>bpcu.bat -x arsrkm -u Demo -p <PASSWORD> -t
22
700 -f D:\Best_Practice_Conversion_Utility\OverlayHashFile.xml -s arsrkm -T 2 -m
o -k 1 -i 1 -P *,**,+
INFO - Best Practice Conversion Utility 7.6.04 Build 002 201101141059 Wed Feb 23
11:21:09.824
INFO - Processing command arguments : -f D:\Best_Practice_Conversion_Utility\Ove
rlayHashFile.xml -T 2 -u Demo -t 22700 -s arsrkm -P *,**,+ -m o -k 1 -i 1 -x ars
rkm
INFO - Processing of command arguments completed
ERROR - Failed to execute BPCU command :
javax.xml.bind.UnmarshalException
- with linked exception:
[java.io.FileNotFoundException: D:\Best_Practice_Conversion_Utility\arsrkm (The
system cannot find the file specified)]
at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0(
UnmarshallerImpl.java:201)
at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal(U
nmarshallerImpl.java:172)
at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou
rce)
at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou
rce)
at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou
rce)
at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou
rce)
at com.bmc.arsys.artools.o.a(Unknown Source)
at com.bmc.arsys.artools.ccu.ap.a(Unknown Source)
at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.a(Unknown Sou
rce)
at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.execute(Unkno
wn Source)
at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.main(Unknown
Source)
Caused by: java.io.FileNotFoundException: D:\Best_Practice_Conversion_Utility\ar
srkm (The system cannot find the file specified)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(Unknown Source)
at java.io.FileInputStream.<init>(Unknown Source)
at sun.net.www.protocol.file.FileURLConnection.connect(Unknown Source)
at sun.net.www.protocol.file.FileURLConnection.getInputStream(Unknown So
urce)
at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.setupCurrent
Entity(Unknown Source)
at com.sun.org.apache.xerces.internal.impl.XMLVersionDetector.determineD
ocVersion(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(U
nknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(U
nknown Source)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown So
urce)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Un
known Source)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.p
arse(Unknown Source)
at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0(
UnmarshallerImpl.java:199)
... 10 more
D:\Best_Practice_Conversion_Utility>
Anyone with ideas on this, please chime in; at their current response level, it
will be a day or two before I even hear from BMC Support.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of strauss
Sent: Wednesday, February 23, 2011 10:11 AM
To: [email protected]
Subject: Re: 7.6.04 Delta Data Migration tool - Question
So far, the only "customizations" on my 7.1/7.0.03 upgrade system that the Best
Practice Conversion Utility is hung up on are the integration fields between
Remedy Knowledge Management 7.2 and HPD:Help Desk, as well as a couple of
fields from the Patch 9002 Task Template integration, which apparently spill
over into the HPD:Help Desk_SLA join in a way that is hard to clean up. The
same RKM fields on PBM:Problem Investigation cleaned up easily. The utility
didn't complain about any of my customizations being "nonpermitted" for
conversion to overlays, but it sure doesn't like these that BMC themselves
installed! Nice. So I'm stuck until I figure out how to clean up their mess.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Ramey, Anne
Sent: Thursday, February 10, 2011 12:42 PM
To: [email protected]
Subject: Re: 7.6.04 Delta Data Migration tool - Question
That doesn't mean it will work for everyone. If it messes up over
customizations, it may well be useful only for the OnDemand customers.
Anne Ramey
***********************************
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Guillaume Rheault
Sent: Thursday, February 10, 2011 1:36 PM
To: [email protected]
Subject: Re: 7.6.04 Delta Data Migration tool - Question
Hi Chris,
This is where the Remedy OnDemand concept will benefit the "on-premise"
customers, since BMC will upgrade the on-demand customers with this Delta data
Migration tool.
Since the Remedy On-Demand customers will be upgraded every four months
(according to BMC), this means the Delta Data Migration will be run on all the
on-demand customers 3 times per year.
So this tool **must work** for the later versions of the ITSM suite, i.e.
7.6.x, but it's a different story for older versions, specially anything less
than 7.5 (when BMC stated they supported ITSM modules at different versions
starting at 7.5)
Guillaume
________________________________________
From: Action Request System discussion list(ARSList) [[email protected]] on
behalf of strauss [[email protected]]
Sent: Thursday, February 10, 2011 1:27 PM
To: [email protected]
Subject: Re: 7.6.04 Delta Data Migration tool - Question
Success? It's so new that I doubt it, unless someone outside BMC tested it
during the beta. Considering that it will take someone several days just to
install and patch up the staging server to begin the process, I suspect that no
one is that far along yet.
I am studying it, and see two problems so far. One is that some of the
customizations on 7.1/7.0 that it would have to convert with the Best Practice
Conversion Utility (also untested here) are simply not going to fit; several
ITSM/Incident modules that we customized have been re-written not once but
several times between 7.0.02/03 and 7.6.04 - for example the CTM:PeopleSearch
function was re-designed several times up to 7.6.03, and I haven't even looked
at 7.6.04 yet. The other is that the sequence in their diagram does not take
into account the need to install 7.1/7.0.02/03 on Windows Server 2003/SQL
Server 2005, but the target 7.6.04 system will be 2008 R2/2008, giving you an
extra step to move the upgraded staging server from 2003/2005 to a clean 7.6.04
server on 2008/2008 for the delta data and validation processes. Also, it will
be VERY interesting to see how the delta data process handles the changes from
the My Company model in 7.1/7.0 to Calbro in 7.6.04; we have found it necessary
to wipe out the Calbro data in most of our tests since we had custom data added
beyond My Company for multi-tenancy that already occupies the
group/company/site etc. ID space that Calbro tries to use. My guess is that the
delta data migration tool will probably screw that up and overwrite something
that it shouldn't in one of the many foundation tables, killing one or more of
the custom organizations in the process.
Also, we are still waiting for some sort of patch since SLM 7.6.04 does NOT
work properly with the Best Practice Conversion Utility, according to the SLM
release notes pg. 4.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Ramey, Anne
Sent: Wednesday, February 09, 2011 12:40 PM
To: [email protected]
Subject: 7.6.04 Delta Data Migration tool - Question
In this doc it says you need to turn off all DB triggers in the ARSystem
schema. I'm on ARS 7.1 CMDB 2.1 p4 and ITSM 7.0.03 p9 and don't seem to have
any DB triggers. Did they start using these in a later version or am I missing
something?
I logged into the DB as aradmin and did:
SELECT TRIGGER_NAME FROM USER_TRIGGERS;
And there were 0 rows returned.
Also, has anyone used this tool with great success (please say yes)? We are
moving from the config above to ARS 7.5 p6 CMDB 7.6 p2 and ITSM 7.6 p1 and this
could save us a lot of work.
Anne Ramey
***********************************
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Easter, David
Sent: Tuesday, February 01, 2011 5:27 PM
To: [email protected]
Subject: Re: 7.6.04 Delta Data Migration tool
The White Paper on this topic can be found here:
31-Jan-2011 Using Delta Data Migration to migrate BMC Remedy IT
Service Management Suite
http://documents.bmc.com/supportu/documents/42/59/194259/194259.pdf
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Phil
Sent: Monday, January 31, 2011 05:23 AM
To: [email protected]
Subject: 7.6.04 Delta Data Migration tool
Hi,
I've been unable to find a description of the new Delta Data Migration
tool in the ARS/ITSM 7.6.04 documentation.
Does anyone know which BMC 7.6.04 document includes the Delta Data
Migration tool details?
Thanks
Phil
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