So if Web Services are not available, then .... ARSPERL is one option But I was thinking BMC would come up with a little Java Widget or ARPLUGIN heterogeneous app of some kind. doing two things 1 telling you what to fill in (mandatory fields, and optionals if you want) and menu's with selectable options, press a button and create a config. Secondly that you just call an executable, and pass the config with a couple of variables -f (field) # "text" , Like the Email using HTML forms.. and it does it..
This way any application can inject into the remedy system any way you need. I remember a company motto of: "We can't prevent change, but we can adapt" On Thu, Feb 17, 2011 at 4:27 PM, Easter, David <[email protected]> wrote: > ** > > In your scenario, it would be more appropriate to make such call using Web > Services or through the (Java) API. > > > > The only other common scenario that has been presented to me was repetitive > tasks – i.e. entering multiple tickets where the data in the majority of > fields are the same but one or two fields need to be changed each time. > That may be solvable through a different mechanism that macros – e.g. > creating a feature that enables the creation of a “template” with one or two > fields accepting a variable input. > > > > On the issue of exporting reports, there are tentative plans in a future > release to implement scheduling and automated publishing of the web reports > generated through AR System. That would address the most common scenario > for command line export of reports. > > > > If there are other common scenarios that cannot be fulfilled through other > methods besides macros, folks on the list are encouraged to post the use > case / user stories for them. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *patrick zandi > *Sent:* Thursday, February 17, 2011 11:45 AM > *To:* [email protected] > *Subject:* Re: macro / reports :: 7.6.04 > > > > ** Lets say... a vendor has an application that calls the runmacro.exe to > create a ticket in the remedy system, because it has no way to plug into the > system. > > but at some event it triggers the call and submits a ticket. > > On Thu, Feb 17, 2011 at 12:47 PM, pritch <[email protected]> wrote: > > What about macros to do other things? > > On Thu, 17 Feb 2011 11:40:03 -0600, "Easter, David" <[email protected]> > wrote: > > > First introduced in AR System 7.5.00, you can link your saved searches to > a > > report through Reports Console on the web. This will enable the > equivalent > > of macros to run reports. > > > > 16-Jan-2009 > > > > What's New: BMC Remedy Action Request System 7.5.00 > > > > > PDF<http://documents.bmc.com/supportu/documents/84/15/98415/98415.pdf> > > > > > > > "Quick reports in a browser > > With the My Reports toolbar button, you can save reports from searches > you > > perform on a form. Each report is saved per server, per form, and per > user. > > For more information, see the "Using the My Reports toolbar button" > section > > in the BMC Remedy Mid Tier Guide > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > > this E-mail do not necessarily reflect those of BMC Software, Inc. My > > voluntary participation in this forum is not intended to convey a role as > a > > spokesperson, liaison or public relations representative for BMC > Software, > > Inc. > > > > From: Action Request System discussion list(ARSList) > > [mailto:[email protected]] On Behalf Of patrick zandi > > Sent: Thursday, February 17, 2011 08:59 AM > > To: [email protected] > > Subject: macro / reports :: 7.6.04 > > > > ** List'ers, > > I have a thought (and I know it is rare): So if we are going Web wise and > I > > am a little weak in this side, but there is a need on the side for > macros > > and reports. > > What about creation of the ARR files and the ARQ files. Is this the > reason > > for the UT for Admin's only? It appears so. > > > > Now is there a way to create runmacros in the web now? just asking? how > do > > I create reports .arr files and put them into the report form without a > UT? > > I cannot remember seeing saving my reports to the report form from the > web. > > What is the Direction here in this area? > > > > I know of other vendors applications who use runmacro to get stuff into > > remedy, is this Kaput? > > > > Seems a paradigm shift in how to accomplish this... > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > > > -- > Patrick Zandi > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
