Yes ARSPerl is one option. You can also just use Perl and SOAP::Lite to call an ARS Web Service.
Another option, depending on whether the outside system's person needs to be able to update/review the data passed, is just opening a web browser and passing the data. i.e. http://myweb.mydomain.com/arsys/forms/RemedyServer/TheForm/TheView?F536870925=ABC&F536870999=Some%20more%20notes Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Thursday, February 17, 2011 4:15 PM To: [email protected] Subject: Re: macro / reports :: 7.6.04 ** So if Web Services are not available, then .... ARSPERL is one option But I was thinking BMC would come up with a little Java Widget or ARPLUGIN heterogeneous app of some kind. doing two things 1 telling you what to fill in (mandatory fields, and optionals if you want) and menu's with selectable options, press a button and create a config. Secondly that you just call an executable, and pass the config with a couple of variables -f (field) # "text" , Like the Email using HTML forms.. and it does it.. This way any application can inject into the remedy system any way you need. I remember a company motto of: "We can't prevent change, but we can adapt" On Thu, Feb 17, 2011 at 4:27 PM, Easter, David <[email protected]<mailto:[email protected]>> wrote: ** In your scenario, it would be more appropriate to make such call using Web Services or through the (Java) API. The only other common scenario that has been presented to me was repetitive tasks - i.e. entering multiple tickets where the data in the majority of fields are the same but one or two fields need to be changed each time. That may be solvable through a different mechanism that macros - e.g. creating a feature that enables the creation of a "template" with one or two fields accepting a variable input. On the issue of exporting reports, there are tentative plans in a future release to implement scheduling and automated publishing of the web reports generated through AR System. That would address the most common scenario for command line export of reports. If there are other common scenarios that cannot be fulfilled through other methods besides macros, folks on the list are encouraged to post the use case / user stories for them. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of patrick zandi Sent: Thursday, February 17, 2011 11:45 AM To: [email protected]<mailto:[email protected]> Subject: Re: macro / reports :: 7.6.04 ** Lets say... a vendor has an application that calls the runmacro.exe to create a ticket in the remedy system, because it has no way to plug into the system. but at some event it triggers the call and submits a ticket. On Thu, Feb 17, 2011 at 12:47 PM, pritch <[email protected]<mailto:[email protected]>> wrote: What about macros to do other things? On Thu, 17 Feb 2011 11:40:03 -0600, "Easter, David" <[email protected]<mailto:[email protected]>> wrote: > First introduced in AR System 7.5.00, you can link your saved searches to a > report through Reports Console on the web. This will enable the equivalent > of macros to run reports. > > 16-Jan-2009 > > What's New: BMC Remedy Action Request System 7.5.00 > > PDF<http://documents.bmc.com/supportu/documents/84/15/98415/98415.pdf> > > > "Quick reports in a browser > With the My Reports toolbar button, you can save reports from searches you > perform on a form. Each report is saved per server, per form, and per user. > For more information, see the "Using the My Reports toolbar button" section > in the BMC Remedy Mid Tier Guide > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]<mailto:[email protected]>] On Behalf Of patrick > zandi > Sent: Thursday, February 17, 2011 08:59 AM > To: [email protected]<mailto:[email protected]> > Subject: macro / reports :: 7.6.04 > > ** List'ers, > I have a thought (and I know it is rare): So if we are going Web wise and I > am a little weak in this side, but there is a need on the side for macros > and reports. > What about creation of the ARR files and the ARQ files. Is this the reason > for the UT for Admin's only? It appears so. > > Now is there a way to create runmacros in the web now? just asking? how do > I create reports .arr files and put them into the report form without a UT? > I cannot remember seeing saving my reports to the report form from the web. > What is the Direction here in this area? > > I know of other vendors applications who use runmacro to get stuff into > remedy, is this Kaput? > > Seems a paradigm shift in how to accomplish this... > _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the > Answers Are"_ > Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
