John,
Thanks for the information. I'll keep this in mind if I ever have an
opportunity to leverage the use of this product.
I'm assuming you'll have representations in the US? Feel free to discuss
this with me offline if you choose to. You could CC your response to
[email protected] which I have mobile access to over my iPhone..
Cheers
Joe
-----Original Message-----
From: John Baker
Sent: Saturday, February 26, 2011 11:47 AM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: OIM (Oracle Identity Manage) and remedy
Listers,
Feel free to delete if you don't like sales discussion as the answer to
Joe's question involves some sales blurb.
Joe,
I don't want to have a pricing debate on the list, because I don't want to
undermine the work of resellers who may charge a little more (or less!) than
we would, because the reseller can add a lot of value if the client is in
Poland and wants to communicate in Polish (given we're in the UK and don't
speak Polish!).
There are two models for licensing:
1. A single fee for an enterprise license that has no restriction on the
number of AR System servers or users.
2. A reducing fee per AR System production (not development, uat, etc)
server for the largest BMC clients who are outsourcing services to multiple
clients (the "Multi-Service Providers").
Both options come with very attractive support charges - about the cost of
two days of BMC professional services time per year - and the beneft of
knowing you're talking to people know what they're talking about, or a JSS
approved reseller with staff trained by us. And both options come with free
professional services through the installation/evaluation phase, with no
obligation to buy.
I appreciate that "free professional services" seems too good to be true,
but it really is. Sometimes we lose, sometimes we win, but we invariably
gain some good feedback/ideas on how to improve the product. Many of the
product ideas come direct from clients, such as a great idea (from Bosch) to
add functionality that deprecates the BMC AREA LDAP plugin. After all, if
SSO Plugin can authenticate users against a domain controller, why bother
with configuring AR System?
John
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