Hello Listers, Does anyone know how to customize Email notifications. I need to receive email only on ticket assignment of an incident and I don't want to get emails on in progress, resolved, closed, cancelled status for single customer. I tried using single tendency mode to that customer and also changed the default notification methods in NTE:CFG-Notification Events, but still I am getting emails for all scenarios. I am using remedy and ITSM 7.5. Kindly suggest.
Thanks & Regards, Raja v. Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
