Hi,
It shouldn't be read only. Make sure you login as that user. Then try Regards Danny From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Raja v Sent: 28 February 2011 13:25 To: [email protected] Subject: Re: Customizing Notifications ** Hi Danny and Listers, I have tried updating through notifications tab in people form, but I am not able to set company and groups in the notifications options. These company and assign group fields are always read only. I want to know how to set the company and groups in update notifications (NTE:CFG-Notification Events). If I am able to edit I guess I will succeed in my scenario. The OOTB options doesn't provide Notification customization for status change options like in progress, closed, cancelled as in sys: notification messages. I want to block status change emails for one customer. Kindly suggest. Scenario: I have three customer cust1, cust2, cust3. All are currently accessing the ootb notifications. Now I want to restrict certain ootb notification for cust 1 alone for example, I need to receive email only on ticket assignment of an incident and I don't want to get emails on in progress, resolved, closed, cancelled status for cust1. I am using remedy and ITSM 7.5. Kindly suggest. The ootb notifications should flow as it is to cust2 and cust3. Thanks & Regards, Raja v. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Danny Kellett Sent: Monday, February 28, 2011 6:13 PM To: [email protected] Subject: Re: Customizing Notifications ** Sorry just read you tried that. Then make sure you do it for all your groups that you belong to and finally, run a filter log to see why you are still getting the notifications. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Raja v Sent: 28 February 2011 11:10 To: [email protected] Subject: Customizing Notifications ** Hello Listers, Does anyone know how to customize Email notifications. I need to receive email only on ticket assignment of an incident and I don't want to get emails on in progress, resolved, closed, cancelled status for single customer. I tried using single tendency mode to that customer and also changed the default notification methods in NTE:CFG-Notification Events, but still I am getting emails for all scenarios. I am using remedy and ITSM 7.5. Kindly suggest. Thanks & Regards, Raja v. Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
