Some more information on this for the list..I experienced this some more
today and decided to do some digging.  I found the cause/fix for it.

 

I wanted to know where Dev studio got its list of workflow, so I turned on
SQL logging and found this

 

<API > /* Wed Mar 02 2011 14:52:27.2290 */+GLEWMSF
ARGetListEntryWithMultiSchemaFields -- from Developer Studio (protocol 14)
at IP address x.x.x.x

<SQL > /* Wed Mar 02 2011 14:52:27.2290 */SELECT  TOP 1000000000 J0.C1,
J0.C20000, J0.C20013, J0.C20012, J0.C20500, J0.C20005, J0.C20506, J0.C20001,
J0.C20002, J0.C20003, J1.C756, J1.C757 FROM T1415 J0 LEFT JOIN T1417 J1 ON
(J0.C20000 = J1.C754) WHERE ((J1.C751 = 501) AND (J1.C756 = 1) AND
(J0.C20001 > 0)) ORDER BY J0.C1 ASC

<SQL > /* Wed Mar 02 2011 14:52:27.3700 */OK

 

I found that 1415 was 'AR System Metadata: actlink' and 1417 was 'AR System
Object Relationships'.  So it appears that if you have object relationships
turned on, Dev Studio uses that table.  So I looked through that list and
found my missing AL wasn't in the list.  So I broke the join apart and
pulled the same data minus the join and found my AL WAS in that list..

 

So I went into that table and looked, and sure enough, my AL did not have an
entry..so I went into the admin console and unchecked 'Record Object
Relationships', restarted (it deleted the records), re-checked it,
restarted, and low and behold it showed up..so..

 

There is a bug somewhere in the object relationship status that doesn't
record all objects..and because the records aren't there, those objects
don't show up in the dev studio...bad design if you ask me.but I now have a
workaround to it, and that's what I truly needed J

 

From: LJ LongWing [mailto:[email protected]] 
Sent: Friday, February 11, 2011 9:25 AM
To: '[email protected]'
Subject: RE: EXTERNAL: Re: workflow objects hiding in Developer Studio

 

So you weren't able to find a common cause of the ones that disappeared?
And FYI, the only ones I have seen 'missing' are AL's.

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Reiser, John J
Sent: Friday, February 11, 2011 8:58 AM
To: [email protected]
Subject: Re: EXTERNAL: Re: workflow objects hiding in Developer Studio

 

** 

LJ and Fred,

 

It's got to be gremlins.

Today I opened the filters and saw all of them BUT there are Active Links
still missing/hiding.

I did the same thing LJ. Opened an AL in the old admin tool and cycled the
enabled check box.

Saved it in the Admin tool then I went to the Dev Studio (both running at
the same time) and hitF5 and that AL showed up in the list now.

Maybe by tomorrow they'll all be there.

Oh and on the filters that showed up today, they have their old modified
dates so nothing was done to the filters elsewhere.

 

On to 7.6.04 I guess.

 

Thanks all.

 

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of LJ LongWing
Sent: Friday, February 11, 2011 10:43 AM
To: [email protected]
Subject: EXTERNAL: Re: workflow objects hiding in Developer Studio

 

** 

John,

I just came across this situation in my 7.5 Patch 7 environment earlier this
week.  The only way I was able to find the workflow was in the 7.1 Admin
tool, same as you, a simple save caused it to re-appear in the 7.5 Dev
studio.I haven't had a chance to do a deep dive on this and figure out what
is going on or exactly what caused it.  One 'clue' on my part is that the
workflow I'm dealing with is all associated (either primary form or push to
that form) to a form that was renamed.  I don't have much, anything you can
share about your cause might help nail it down.

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Reiser, John J
Sent: Thursday, February 10, 2011 5:09 PM
To: [email protected]
Subject: workflow objects hiding in Developer Studio

 

** 

Hello Listers,

 

ARS 7.6.03

SQL Server 2005

 

Has anyone had the experience of workflow that "appears" to be missing from
the system?

I did an upgrade from 7.1 to 7.6.03 and when I go in to try to find my
filters there are 2 filters in the All Objects | Filters section.

Now I've increased the number to 221 by finding the filters via the
Applications sections an "touching" them. In the Application listing the
Primary Form column is empty until I open a filter and disable/enable it
then save it. The Primary Form is displayed in the filter object when opened
just not in the list's column.

I don't want to open and mess with every filter, active link and escalation
in the system.

Is there perhaps setting to configure for this? I've checked the "Filter by"
and everything is cleared.

I set the Relationship checkbox via the Administration console and restarted
the services before I ever noticed the "missing" objects.

 

I really new to the Developer Studio so I may have munged something along
the way.

Any help is appreciated.

 

--- 
John J. Reiser 
Remedy Developer/Administrator 

Senior Software Development Analyst 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 

 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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