Mike, using an active link to populate the defualts should work. i had to create workflow to do that even though i had defaults set in in AIF forms.
Tami Palacky Remedy Developer Dev Technology On Mar 1, 8:54 am, Michael Burton <michael_bur...@hotmail.co.uk> wrote: > Hi, > > I've just joined the list today after scanning the archives, so apologies if > this has been covered before - I've read related threads that I could find. > > Basically we have created an AIF for users to submit/create Incidents via the > Request Entry Portal. > > When the AIF opens, it doesn't apply the default values which we have > specified for both Impact and Urgency. So I've read through what I can find > in various places and have now done the following, as it seems you have to do > this via Active Links. > > We have an Active Link which populates the AIF with various values from the > CTM:People form and these all appear to work. I've now added two further > additions to the Set Fields section: > > 1) Drop-Down Field1 = "4-Minor/Localized" > 2) Drop-Down Field2 = "4-Low" > > These equate to the Impact and Urgency fields. > > Should this work, or am I missing something obvious? > > Thanks > > -- > Mike > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
