It did indeed work, but we now have a new problem.
When you open the AIF, the Impact and Urgency boxes have some default values,
yet if you submit the form, the values are not passed and the REQ errors as if
the values are not there.
However if you 're-select' the values, the REQ works correctly and a incident
is raised.
Most odd.
Will keep digging.
Cheers
-
Mike
> Date: Fri, 4 Mar 2011 11:46:15 -0800
> From: tpala...@gmail.com
> Subject: Re: AIF's and adding default values
> To: arslist@ARSLIST.ORG
>
> Mike,
>
> using an active link to populate the defualts should work. i had to
> create workflow to do that even though i had defaults set in in AIF
> forms.
>
> Tami Palacky
> Remedy Developer
> Dev Technology
>
>
> On Mar 1, 8:54 am, Michael Burton <michael_bur...@hotmail.co.uk>
> wrote:
> > Hi,
> >
> > I've just joined the list today after scanning the archives, so apologies
> > if this has been covered before - I've read related threads that I could
> > find.
> >
> > Basically we have created an AIF for users to submit/create Incidents via
> > the Request Entry Portal.
> >
> > When the AIF opens, it doesn't apply the default values which we have
> > specified for both Impact and Urgency. So I've read through what I can find
> > in various places and have now done the following, as it seems you have to
> > do this via Active Links.
> >
> > We have an Active Link which populates the AIF with various values from the
> > CTM:People form and these all appear to work. I've now added two further
> > additions to the Set Fields section:
> >
> > 1) Drop-Down Field1 = "4-Minor/Localized"
> > 2) Drop-Down Field2 = "4-Low"
> >
> > These equate to the Impact and Urgency fields.
> >
> > Should this work, or am I missing something obvious?
> >
> > Thanks
> >
> > --
> > Mike
> >
> > _______________________________________________________________________________
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
