You may have to disable table drill down for field 1020 if you want to go that route. Doing this however would mean you would need to write workflow for the UT too to open that entry..
Joe From: Mike Buck Sent: Tuesday, March 08, 2011 3:53 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Close Window Action - UT & Browser behave differently ** Thanks Joe for the info. The UT & browser unfortunately do behave differently in this regard. I am investigating a work around using events and window IDs. Hopefully should crack it soon. Kind regards Mike On Mon, Mar 7, 2011 at 2:10 PM, Joe Martin D'Souza <[email protected]> wrote: ** Is the Mid-Tier opening the window in a new window? Or is it opening it in the current window? If its opening in the current window, it is as designed. If the pop up is designed to open in a new window, then the result list window will not be impacted by closing that second window.. Joe From: Mike Buck Sent: Monday, March 07, 2011 8:58 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Close Window Action - UT & Browser behave differently ** Hi Roger Sorry, I should have mentioned its ARS 7.5. Any information would very much be appreciated. Thank you Mike On Mon, Mar 7, 2011 at 1:28 PM, Roger Justice <[email protected]> wrote: ** What Version? -----Original Message----- From: Mike Buck <[email protected]> To: arslist <[email protected]> Sent: Mon, Mar 7, 2011 7:09 am Subject: Close Window Action - UT & Browser behave differently ** Good Morning! Has anyone come across the Close Window Action in an Active Link behaving differently? 1. Search a form (Infrastructure Change in this instance) to display a results list. 2. Double click a Results List entry and a Display Type Window pops up. 3. As part of the workflow an Active link finally performs a Close Current action. In the User Tool the Display Type Window closes, and this leaves the Results List untouched - Fantastic!!! However, in the Browser the Results List is also Closed!!!! ------ Why the difference? Surely they should behave in the same way? Could anyone please shine a light on this problem? Thank you & kind regards Mike _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
