Brad, the 5.5 (and 5.6 I believe) HD already has a customer portal. I believe the form is called Remedy Requester - new Request. It's a scaled back Display only form that functions using workflow to create a ticket. I personally have never used it, but it's within my installation. Take a look and see if that we'll work for you.
I think you can probably find it within the docs (on how to configure)..... Good Luck! On Thu, Mar 10, 2011 at 3:22 PM, Brad Terhune <[email protected]> wrote: > ** > > Good afternoon listers! > > I know this is a very general question. > > I’m planning an update to Service Desk very soon. However, in the > meantime, I wanted to create a portal where our customers could log in > (using AD, already enabled) and submit a service request directly into the > Remedy system. > > Do any of you all do that with Helpdesk 5.6 workflow (older I know). > > What form did you use to create the portal? Or did you have to write > something special? > > I seem to recall a setting that needed to be clicked in the Administrator > tool to give folks create and modification access to only their own tickets? > > Any feedback would be great. I’m just trying to figure out the best > place to start. > > Currently, our Helpdesk and onsite techs use the HPD:Helpdesk form in the > Support view for pretty much everything. > > > > Thanks. > > Brad Terhune > > [email protected] > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
