The request Console was the form used to allow Helpdesk tickets to be created. Review your manuals to see if it is outlined since you nwill need to use SHR:Template form to create the data needed to create the HelpDesk ticket.
-----Original Message----- From: Brad Terhune <[email protected]> To: arslist <[email protected]> Sent: Thu, Mar 10, 2011 3:25 pm Subject: Helpdesk 5.6- Customers generate their own Remedy tickets? ** Good afternoon listers! I know this is a very general question. I’m planning an update to Service Desk very soon. However, in the meantime, I wanted to create a portal where our customers could log in (using AD, already enabled) and submit a service request directly into the Remedy system. Do any of you all do that with Helpdesk 5.6 workflow (older I know). What form did you use to create the portal? Or did you have to write something special? I seem to recall a setting that needed to be clicked in the Administrator tool to give folks create and modification access to only their own tickets? Any feedback would be great. I’m just trying to figure out the best place to start. Currently, our Helpdesk and onsite techs use the HPD:Helpdesk form in the Support view for pretty much everything. Thanks. Brad Terhune [email protected] _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
