Possible corruption of the local cache (.arf/.arv) files? Open the Accounts, Users screen from the User Tool login dialog window and change the HOME directory for the user to a new location - c:\temp for example. This will cause the User Tool to get new cache files from the server.
Mark I work for BMC, I do not speak for them. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martin, Dwayne - martinrd Sent: 16 March 2011 13:44 To: [email protected] Subject: Re: Active Link sequence dies after Commit Thanks, Misi. There is a message and 7 links that should fire but don't, before getting to the Crystal Report, so I don't THINK the CR is the problem. But I could be wrong. Thanks again, Dwayne -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Wednesday, March 16, 2011 9:05 AM To: [email protected] Subject: Re: Active Link sequence dies after Commit Hi, I have seen a similar thing at a customer site, where the workaround was to embed the CR:s in Macros, which in turn was embedded in ACTL:s. It did not work to have the CR in the Report-form and then calling it from a Window Open action. Unfortunately, BMC could never reproduce this, and we are still living with this problem... I am not 100% sure, but I think the problem started in 6.3, and we are now on 7.1 at that site. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Dear List, > > We have a sequence of 9 Active Links that have worked for years. The > first one does a Commit, and the final one opens a Crystal Report. > Yesterday morning the sequence worked the first time we tried it, but > suddenly it stopped. > > The Active Link log shows the first Link doing the Commit, then > --1-- Start active link processing -- Operation - On Modify and > --1-- Stop active link processing - On Modify ... > <ACTL> Stop active link processing - On Control <WFLG> /* Wed Mar 16 > 2011 08:13:40 */ <WFLG> Workflow Trace Log -- OFF > > Just for debugging I added a message after the Commit, and it does not > fire. Everything ends after "Stop active link processing - On Control. > > Now here is where it really gets interesting. This happens on two > PCs, including my own. Mine is XP and the other, Win 7. But the > sequence works fine on a third machine (Win 7), and it works OK on Mid > Tier. The sequence completes, the Crystal Report displays, and the > Active Link Log shows all the links firing. If I log on to the third > machine it works OK for me, so it is the machine, not the person. > > The WUT in the two machines that fail is 7.6.03. In the one that works > it is 7.1 p 004. > > Is there some problem with the 7.6 WUT and Commits? > > Dwayne Martin > James Madison University > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
