If you are entering a resolution category and the Incident is not resolved this is breaking the process since the support person will not be requested a resolution category.
-----Original Message----- From: uday kiran <[email protected]> To: arslist <[email protected]> Sent: Wed, Mar 16, 2011 2:43 pm Subject: Re: Copy to New Issue ** Thanks for the reply ,, but it was working fine if we enter those values Uday On Thu, Mar 17, 2011 at 12:10 AM, Roger Justice <[email protected]> wrote: ** This function is not valid when creating a new Incident. There are many fields that are hidden on the original Incident that need to be populated as an Incident is worked. -----Original Message----- From: uday kiran <[email protected]> To: arslist <[email protected]> Sent: Wed, Mar 16, 2011 1:50 pm Subject: Copy to New Issue ** Hi when we are creating a new Incident using CTRL + T we are getting a msg to enter the value in Reported Source Field and after entering a value in it when we try to save its asking to enter Resolution Category ,, strange error ,, can any one help me out thanks Uday _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
