Hi Joe, We are currently on 7.5p7 of ARServer. Which we is a customized Service Management and Change Management forms to meet our business needs from 1992 (i believe or older). So no ITSM modules. Great point about FLASH component.
We are currently gathering the requirements that the phone interface should meet per regulations and security. Any further suggestions will be appreciated. - Aeroprise or xMatter - Build in house - Airwaves. Thank you, Deyon -----Original Message----- From: Joe DeSouza <[email protected]> To: arslist <[email protected]> Sent: Tue, Mar 22, 2011 12:02 pm Subject: Re: Managing arsystem via cellphones ** D, You haven't stated what versions of what you are on.. If you use ITSM, when you move to ITSM 7.6.04 (the most current version) this will not work on most apple mobile products, (iPhones, iPads, iPods) some windows mobile devices, that are preloaded with browsers that are not compatible with Flash. All of the ITSM consoles that I can think of have Flash action objects.. You may want to consider that before you spend too much on any kind of a wireless solution.. Joe From: Ddussie <[email protected]> To: [email protected] Sent: Mon, March 21, 2011 3:35:56 PM Subject: Managing arsystem via cellphones Does anyone manage arsystem incident via mobile/cellphones on a basic? Or what would you recommend a solution to accomplish this is? Basic, 1. As in put a request in progress 2. Reading description/scope of work, if need reassign to appropriate group 3. Future - closure of incident. Sincerely, D.Dussie _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
