I've run the upgrade from ARS 7.5 p5, CMDB 7.6 p1, ITSM 7.6 p1 to all v7.6.3. The OOB change and asset modules had a lot of bugs that were fixed in 7.6.3. It made it worth the upgrade, but I had built the previous version and used strict development rules and documentation that made the upgrade easy. Things to look for...
Custom navigation fields and table columns. Be sure to document their database ID's and attributes. After the upgrade, they will be removed, but maintain a bad reference on the form that prevents you from recreating them. To fix, just open each form, make a minor change and save the form. That will remove the bad references, then you can recreate them. Using the same database ID's with allow any active links and filters to still work with them. If you've modified any workflow or menu's, back them up. Anything that as changed from an OOB perspective from 7.6 to 7.6x patchx will be overwritten. Any data fields that have been added to forms that have been changed from an OOB perspective from 7.6 to 7.6x patchx will be removed from the view. They still exist on the form and you won't lose data. Just re-add them to the views. As far as the OOB perspective comments. If an out of the box form or active link/filter doesn't change from 7.6 to whatever version or patch you're upgrading to, the installer won't modify it. Even if you've made changes to it. As far as user tool functionality... version 7.6.4 is not 7.6 patch 4. It is a different version. If you upgrade to ITSM version 7.6.4, the user tool is not compatible with ITSM 7.6.4. You and all of your users would have to use the Mid-Tier. If you want to maintain use of the Remedy user tool, don't upgrade past ITSM 7.6.3. Good luck Jason ________________________________ From: ARS List <[email protected]> To: [email protected] Sent: Wed, March 23, 2011 5:11:49 PM Subject: ITSM 7.6 to 7.6 Patch 4 Upgrade ** Hello fellow Listers, We are running ARS 7.5 Patch 004 and ITSM 7.6 unpatched. We are looking to kick off an AM project. One of the questions posed was upgrading to ARS 7.6 (a patched version) and ITSM 7.6 patch 4. Anyone have any sage advice on whether it is worth the upgrade, or will what we have suffice. Has there been significant changes to AM for us to see a benefit by doing it now, rather than later. I also heard a rumor that some of the User Tool functionality is pulled from patch 4. True? Thanks, Ben Trimmer A conclusion is simply the place where you got tired of thinking. ________________________________ * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
