Thanks Tommy, Implementation Approval Phase worked now. The person in the second group had a role of Change Manager, but not Change Approver. So, I changed that to Change Approver. And the approvals worked correctly. Thanks a lot.
On Mar 25, 10:30 am, Tommy Morris <tommy.mor...@radioshack.com> wrote: > Make sure that there is a person in the Group that you have mapped with > a Role of Infrastructure Change Approver. > > > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Raj > Sent: Friday, March 25, 2011 12:11 PM > To: arsl...@arslist.org > Subject: Approvals are skipped at Implementation Approval. > > Approvals are skipped at Implementation Approval. > > Configured the Approval Process Configurations for a Customer Company. > > Approval mappings are configured at Business Approval Phase( group > Approval) and Implementation Approval phase(group approval) and > people, support Groups and functional roles are define for that > Customer Company. > > When I create a CHG ticket, The first level of Approvals ie., Business > Approval Phase works fine, I see the Approver under Approvals Tab on > the CHG ticket, then I login as Approver and Approve it, > > Now, when I refresh the ticket twice after approving it, Instead of > staying at Scheduled for Approval for Implementation Approval Phase to > act, the Change Status skips to Scheduled( skipping the entire > Implementation Approval Phase, as I have a group mapped in the mapping > form to approve). I am unable to figure this out. > > I am on ITSM 7.0.03. Any help would be appreciated. > > Thanks, > Raj > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" > > ___________________________________________________________________________ > ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
