Chris, I run in Locked mode as well.and while I don't run OOTB apps, what you will likely want to look for is something that is setting 2 to something..likely $USER$ on the screen.this would likely be an AL on window open or something..the 'all fields' doesn't cause this problem unless you are in fact trying to modify an existing entry and change the value in field 2..so look for something that's changing it between open and button press to save it.in this scenario you don't of course want that to change.correct the workflow that's causing it to change, and submit a defect to BMC if you find that something is.because it certainly shouldn't be.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chris Danaceau Sent: Wednesday, March 30, 2011 3:23 PM To: [email protected] Subject: Can't modify Asset in production data set - Submitter Mode Locked error ** ARS 7.6.3 ITSM/CMDB 7.6.3 AR Server Set to Submitter Mode = "Locked" I tried to modify a CI in my production dataset and ran into a the following error: ARERR [371] You cannot change the value of the Submitter field -- the "Submitter Mode" of the system is configured to be locked : 2 The preceding message occurred during the execution of active link ASI:SHR:GenericSave_003_CreateModify_EnabledSandBox_SomethingInSandbox -- action 2. (ARNOTE 1101) This was on a CI that had been Normalized and Reconciled. I checked the workflow logs and the AL in question is executing a push fields action that matches all field ID's. I would suppose that since the $SUBMITTER$ value was NOT me the Submitter Mode Locked logic is firing. Has anyone else run into this? Seems like a significant bug to me, since it wouldn't allow Support Users to update CI's for which they are configured as supporting. -- Chris Danaceau AttivaSoft Solutions Architect _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
