Hi, Listers!
Has anyone successfully upgraded from ITSM 7.0.03 to ITSM 7.6.03? Can anyone shed some light on it? I also like to know if anyone encounters any issue in their post-upgraded ITSM 7.6.03 production environment. Is ITSM 7.6.03 stable? We have looked at 7.6.04 upgrade but decided to go with 7.6.03 since User Tool 7.6.04 doesn't support ITSM 7.6.04 and we are not ready to replace the user tool with the web browser client. Our mid-tier server is primarily for requesters at this point. We currently have: OS: Solaris 10 Database: Oracle 10gR2 (remote) ARS: 7.1 patch 7 CMDB: 2.1 patch 5 (no CI in production so far) ITSM - Incident, Problem, Change, and Asset (not used): 7.0.03 patch 9 SRM: 2.2 patch 4 SLM: 7.1 patch 2 The upgrade plan is: Phase 1: Upgrade ARS 7.1 to 7.6.03 Upgrade CMDB 2.1 to 7.6.03 Upgrade Mid-tier 7.1 to 7.6.03 Upgrade User Tool 7.1 to 7.6.03 (or 7.6.04) Phase 2: Upgrade ITSM 7.0.03 to 7.6.03 Upgrade SRM 2.2 to 7.6.03 Phase 3: Upgrade SLM 7.1 to 7.6.03 Install KM 7.6.03 (new) I am starting to become frustrated about the whole upgrade after a few ITSM 7.6.03 upgrade attempts in my dev environment. The ARS and CMDB upgrades seem to be fine so far, but ITSM is a challenge. My biggest concern so far is the time it takes to run ITSM 7.6.03 upgrade installer. I have lost count of trying ITSM upgrade. The last attempt was eventually completed after more than 90 hours. It took that long even after I had turned on Dev Cache Mode and had basically commented out in armonitor.conf all non-used processes including dispatcher, arplugin, email engine, assignment engine, approver, slm, arcmdbd, arrecond, normeng, and atriumplugin. I still got many warning messages that indicate multiple def/arx file import failures. Thanks, Eric _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
