** Thanks Jiri!
I am glad to hear your successful ITSM 7.6.03 upgraded - I was afraid that no one would reply to my posting, meaning no one has ITSM 7.6.03 in production. We cannot have 3-day outage for production. The longest outage I would get may be around 30 hours over a weekend and I have to fight hard to get it. That's why I am concerned with the time needed to run the ITSM 7.6.03 upgrade and I have already decided to upgrade ARS/CMDB 7.6.03 in another time prior to the ITSM 7.6.03 upgrade. Do you have any customization to ITSM apps? Are you using Classic View or Best Practice View? As for SRM upgrade, how long did it take you to run the upgrade installer from 2.2 to 7.6.03? Did the SRM upgrade preserve the existing SRDs you had with 2.2? How stable is your post-upgrade production environment? Thanks, Eric -----Original Message----- From: Jiri Pospisil [mailto:[email protected]] Sent: Monday, April 11, 2011 4:40 AM Subject: Re: Any successful upgrade experience from ITSM 7.0.03 patch 9 to ITSM 7.6.03? ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please Read The Disclaimer At The Bottom Of This Email ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Eric, Just been through the same upgrade, though we are running on Windows and MS SQL server. It took several months to iron out all issues with the installer so that we could get a reasonably clean run of the ITSM installer. On our dev environment, the ITSM upgrade was consistently taking approximately 36 hours. I raised this as an issue with BMC support, asking what time they were achieving when testing in their environment, but never got an answer to this. When we eventually ran the upgrade in production, it took 24 hours to run. We performed upgrade of all components in one go, taking 3 consecutive days to complete. Happy to answer any questions you may have. Regards and good luck Jiri Pospisil Remedy Specialist LCH.Clearnet <http://www.lchclearnet.com/> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ZHANG, ERIC L Sent: 07 April 2011 17:03 To: [email protected] Subject: Any successful upgrade experience from ITSM 7.0.03 patch 9 to ITSM 7.6.03? ** Hi, Listers! Has anyone successfully upgraded from ITSM 7.0.03 to ITSM 7.6.03? Can anyone shed some light on it? I also like to know if anyone encounters any issue in their post-upgraded ITSM 7.6.03 production environment. Is ITSM 7.6.03 stable? We have looked at 7.6.04 upgrade but decided to go with 7.6.03 since User Tool 7.6.04 doesn't support ITSM 7.6.04 and we are not ready to replace the user tool with the web browser client. Our mid-tier server is primarily for requesters at this point. We currently have: OS: Solaris 10 Database: Oracle 10gR2 (remote) ARS: 7.1 patch 7 CMDB: 2.1 patch 5 (no CI in production so far) ITSM - Incident, Problem, Change, and Asset (not used): 7.0.03 patch 9 SRM: 2.2 patch 4 SLM: 7.1 patch 2 The upgrade plan is: Phase 1: Upgrade ARS 7.1 to 7.6.03 Upgrade CMDB 2.1 to 7.6.03 Upgrade Mid-tier 7.1 to 7.6.03 Upgrade User Tool 7.1 to 7.6.03 (or 7.6.04) Phase 2: Upgrade ITSM 7.0.03 to 7.6.03 Upgrade SRM 2.2 to 7.6.03 Phase 3: Upgrade SLM 7.1 to 7.6.03 Install KM 7.6.03 (new) I am starting to become frustrated about the whole upgrade after a few ITSM 7.6.03 upgrade attempts in my dev environment. The ARS and CMDB upgrades seem to be fine so far, but ITSM is a challenge. My biggest concern so far is the time it takes to run ITSM 7.6.03 upgrade installer. I have lost count of trying ITSM upgrade. The last attempt was eventually completed after more than 90 hours. It took that long even after I had turned on Dev Cache Mode and had basically commented out in armonitor.conf all non-used processes including dispatcher, arplugin, email engine, assignment engine, approver, slm, arcmdbd, arrecond, normeng, and atriumplugin. I still got many warning messages that indicate multiple def/arx file import failures. Thanks, Eric _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify [email protected]. 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LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu'il n'ait fait l'objet d'un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ************************************************************************************************* _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
