[ARSystem 7.1 P007, Change Management 7.0.03 P009,CCM Flashboard 1.0.00] On Apr 12, 6:44 pm, Raj <[email protected]> wrote: > Hello All, > CCM Calendar does not display changes in 1-day view. Created few > change requests and we can view them on 5-day or 7-day view, but when > we filter with 1-day, there are no change requests displayed on the > CCM Calendar. ( These changes have all the date/time fields completed > - Actual Start/End Dates, Scheduled Start/End Dates and Requested > Start/End Dates) This issue is only specific to specific users > belonging to EST timezone. As I logged in with the same user profile > but was unable to reproduce on my local machine.(I am based in PST > timezone). This is on midtier. Haven't tried giving BMC Remedy User > Tool to the user to test? As all our users would be using Midtier to > use Remedy. > > Am I missing something which need to be configured to display all the > changes on the CCM Calendar? > This is very crucial to us as we have most of our users belonging to > EST timezone and we are planning on going live within next couple of > weeks. > > In addition, I asked the user to do the following but it didn’t help > to resolve the issue with the CCM Calendar. > 1. Logout from the mid-tier.( Please make sure you do not have > multiple tabs open for mid-tier, make sure you log out) 2. Delete all > the cookies and temp internet files. > 3. Make sure there’ nothing in the filtering criteria, clear all > fields on QUICK FILTER on Change Calendar(Quick Filter is on the top- > left corner of the Change Calendar window). > 4. Login to mid-tier and open the Change Calendar and see if that > helps. > > Please advise, > Raj > > ___________________________________________________________________________ > ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are"
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