Also turn on workflow logging before hitting search to see if there are any active links that are altering the search whenever you hit search. Occasionally I've seen where someone has set it up this way to restrict even admins from viewing certain tickets. If you have an active link running on 'Search' then it could very well be changing your query statement.
Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Drew Shuller Sent: Thursday, April 14, 2011 8:38 AM To: [email protected] Subject: Re: Problem searching records ** Hit ctrl-E, then enter your search terms. If that doesn't work, describe your search and we can see if that's the problem. Drew JTF-Bravo On Thu, Apr 14, 2011 at 7:17 AM, Oyefeso, Bola <[email protected]> wrote: ** We are having problem searching for records. We do not get any or all of the records back when we do a search. We receive ARWARN 1200 "No Matching requests (or no permission to requests) for qualification criteria". We know there are records for the search, and there is no permission set to prevent anyone from doing a search. Even I, as the administrator cannot get any record back. Does anyone know what the problem could be? Bola _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
