1. Try removing the wut cache form views.. Arf/arv 2. If the query you are using is long, try executing one segment of the statement at a time.
Sincerely, D.Dussie On Apr 14, 2011, at 12:22 PM, "Oyefeso, Bola" <[email protected]> wrote: > Thank you all. > I did "Clear All". I turn on the log, and there is nothing in the log. > Any more idea? > > Bola Oyefeso > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Opela, Gary L CTR USAF ABW 72 > ABW/SCOOA > Sent: Thursday, April 14, 2011 9:42 AM > To: [email protected] > Subject: Re: Problem searching records > > Also turn on workflow logging before hitting search to see if there are > any active links that are altering the search whenever you hit search. > Occasionally I've seen where someone has set it up this way to restrict > even admins from viewing certain tickets. If you have an active link > running on 'Search' then it could very well be changing your query > statement. > > > > Thanks, > > Gary Opela, Jr. > Remedy Engineer > ITIL V3 Foundations Certified > Avaya Phone Support > CNI/IT Tinker 72 SC > (405) 582-4272 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Drew Shuller > Sent: Thursday, April 14, 2011 8:38 AM > To: [email protected] > Subject: Re: Problem searching records > > ** > Hit ctrl-E, then enter your search terms. > > If that doesn't work, describe your search and we can see if that's the > problem. > > Drew > JTF-Bravo > > > On Thu, Apr 14, 2011 at 7:17 AM, Oyefeso, Bola > <[email protected]> wrote: > > > ** > > We are having problem searching for records. We do not get any > or all of the records back when we do a search. We receive ARWARN 1200 > "No Matching requests (or no permission to requests) for qualification > criteria". We know there are records for the search, and there is no > permission set to prevent anyone from doing a search. Even I, as the > administrator cannot get any record back. Does anyone know what the > problem could be? > > > > Bola > > > > _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: > "Where the Answers Are"_ > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
