You need to change the start = assigned, since you have > the clock will restart every time it goes to a new status.
-----Original Message----- From: Mohamed Abdelaziz <[email protected]> To: arslist <[email protected]> Sent: Wed, Apr 27, 2011 8:35 pm Subject: BMC SLM 7.6.00 Service Target not to restart once met ** Is there a way to configure service targets not to restart once the goal has been met for the first time? SLA restarts every time the criteria is met and overwrites the record in SLM:Measurements form. We currently measure our incident response time when Status >= “Assigned”. The clock stops when status = “In Progress”. If the ticket gets reassigned, the status goes back to “Assigned” and the SLA restarts again overwriting the initial response time in SLM:Measurements. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
