Everyone, There have been a number of notes here with some customers having issues with the AR System server having issues at startup after installing a specific Microsoft security patch.
In doing research on these issues, we have uncovered the following note from Microsoft. We know that this is related to at least some of the customer situations that have occurred with this security patch. We cannot say definitively that it is related to every problem that has occurred, but in every example we have researched, it has been related. The issue is a problem with the security patch itself and is not something that BMC can resolve. I just wanted to post this note to get the information that we have out to the community as quickly as possible. I encourage you to review the information on the Microsoft site that is referenced and to contact the BMC support team if you are having problems related to this Microsoft security patch. We hope this information is useful to any customer looking at or having issues related to this security patch. Doug Mueller http://support.microsoft.com/kb/974509 ======================== Hotfix information A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Prerequisites To apply this hotfix, you must have Windows Server 2003 Service Pack 2 (SP2) installed. For more information about how to install the Windows Server 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base: 889100 (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003 Restart requirement You must restart the computer after you apply this hotfix. Registry information To use one of the hotfixes in this package, you do not have to make any changes to the registry. File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. Windows XP and Windows Server 2003 file information note The files that apply to a specific milestone (RTM, SPn) are noted in the "SP requirement" column. In addition to the files that are listed in these tables, this software update also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature. For all supported x86-based versions of Windows Server 2003 ======================== _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
