Joe, I will look at the events viewer to see. I actually have a 64bit and 32 bit JRE because they want to use MAPI. I used 64 bit for the plugin and 32 bit for the email engine per the documentation.
On Mon, May 2, 2011 at 1:49 PM, Joe Martin D'Souza <jdso...@shyle.net>wrote: > ** > > You could also try looking into the Events Viewer to see if it tells you > anything under the Application Event Logs or System Events Logs... > > Before installing also make sure you have a compatible Java. I have > installed on a similar configuration as yours and have had no problems. I > had used 64 bit Java of the latest available version during the 2nd week of > the release of AR System 7.6.04.. > > Joe > > *From:* Kevin Begosh <kbeg...@gmail.com> > *Sent:* Monday, May 02, 2011 9:06 AM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.6.4 ARS Install, Email Engine Issue > > ** > LJ, > The email engine itself is not an entry in the add remove programs but I > did run the uninstall for ARS and chose email and then re-installed it and I > got the same result. Maybe I could try for a third time :). > > Thanks for the response. > > Kevin > > On Sun, May 1, 2011 at 9:26 PM, LJ LongWing <lj.longw...@gmail.com> wrote: > >> ** >> >> Kevin, >> >> In both 7.5 and 7.6.4 installs I found that the Email engine and the >> Flashboard server didn’t install, I had to go into the add/remove programs, >> uninstall those components, and re-run the install to get them installed >> properly. >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh >> *Sent:* Sunday, May 01, 2011 4:26 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* 7.6.4 ARS Install, Email Engine Issue >> >> >> >> ** >> >> List, >> >> I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the >> ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The >> install appear to work okay expect the email engine failed the sanity check, >> it said Email Engine is down. When I went to services to try and start it, >> it does not exist. I went to the registry and there is an entry there but >> no service. Has anyone seen this? >> >> -- >> Kevin Begosh >> > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Kevin Begosh _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
