You can add a load balanced VIP name / or a DNS alias for your midtier and AR servers and make this your server-name in the ar.cfg and midtier config.
We use a load balanced VIP name for your midtier and AR server layers Ar.cfg Default-Web-Path: http://mydns-midtiername.mydomain.com/arsys Domain-Name: mydomain.com IP-Name: 99.999.999.100 IP-Name: 99.999.999.101 IP-Name: arserver1 IP-Name: arserver1.mydomain.com IP-Name: arserver2 IP-Name: arserver2.mydomain.com //above ip-name are if you are using a server group Server-Connect-Name: arserver1.mydomain.com Server-Name: mydns-arservername.mydomain.com Midtier config AR servers = mydns-arservername.mydomain.com You can then choose to make this active/active or active/passive for load balancing or failover. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 1:42 PM To: [email protected] Subject: Re: Server name in notification Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris <mailto:[email protected]> Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: [email protected] Subject: Re: Server name in notification ** :-) What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ </pre><font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br><pre> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
