Thad, When I contacted BMC a number of years ago regarding this situation they also suggested the filter..there is no other way to modify the URL
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Thad Esser Sent: Tuesday, May 03, 2011 2:26 PM To: [email protected] Subject: Re: Server name in notification ** Last time I looked into this issue, there was no good answer, so we ended up taking the less elegant, but more exepdient route. We added a filter to the AR System Email Message form, to update the URL. There are probably situations/configurations where this wouldn't work, but we haven't had any problems. Fire on: Submit and Modify Exec Order: 400 Run if: 'Plain Text Body' LIKE "%&server=%.domain.com&%" Action 1: Set Fields: Plain Text Body = REPLACE($Plain Text Body$, ( "&server=" + $SERVER$) + "&", ( "&server=" + REPLACE($SERVER$, ".domain.com", "")) + "&") The Set Fields is a little more complicated than necessary so that we can move the code between servers and not have to change it. Hopefully that helps, Thad On Tue, May 3, 2011 at 12:59 PM, Pargeter, Christie :CO IS <[email protected]> wrote: ** I have the same issue and have been wondering how to get my emails to have only the short name too. I looked in my AR.CFG & EmailDaemon.properties and both only have the short name in them. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 4 MidTier 7.5 p 7 _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Tuesday, May 03, 2011 11:42 AM To: [email protected] Subject: Re: Server name in notification ** Adding another entry to the mid tier configuration will only add unnecessary entry points and server names on the home page which tends to not look nice.. I would look into email related configuration files rather than the ar.cfg file since you earlier mentioned that the Server-Name parameter is already set correctly to the short name.. Look into some of the email related configuration files.. EmailDaemon.properties file to the best of my knowledge does not by default contain any server name related configuration, but its worth a check as I may be wrong.. Look for the line com.bmc.arsys.emaildaemon.servers in it.. Joe From: Tommy Morris <mailto:[email protected]> Sent: Tuesday, May 03, 2011 2:21 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Server name in notification ** I think that I remember this happening a while back, our fix was to add another server entry under AR Server Settings in the mid-tier configuration page. There needs to be one entry that is app server name and another that is the fqdn. I can't remember the patch that was supposed to have fixed, I just make sure that the entries are there regardless of version. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Danny Kellett Sent: Tuesday, May 03, 2011 12:53 PM To: [email protected] Subject: Re: Server name in notification ** J What parameters in the ar.cfg file exist with the fully Qualified name? _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
