ITSM 7.6 OOTB there is a form called HPD:Incident Interface, also there are some OOTB webservices to create/query incidents. HPD_IncidentInterface_Create_WS HPD_IncidentInterface_WS You can start from there. You do not want to make any changes directly on the OOTB forms. Most of the times during integrations we end up creating a staging form for incoming/outgoing messages to store data and to do translations, before submitting into main forms. Incase of incident you can create a staging form, collect all the information there, process the data and then finally submit into HPD:IncidentInterface form which will then create the incident ticket,worklogs and relationships.
You need to install some libraries on your IIS/Apache/other webserver and then generate keys to share with org A, and you need to register their keys in your key store. Please review the integration guide that comes with remedy download, which has a lot of information related to remedy webservices and registering certificates. But most of the times you do not directly talk to another organizations systems directly from remedy itsm unless you host another remedy env in DMZ. You will have a middleware (webmethods,tibco,custom built) which will take the message from you, do some translations and transfer it to other organization vice versa, handling the queues,connectivity,security etc. On May 9, 5:16 pm, Sachin Verma <[email protected]> wrote: > Hello ARList, > > I would need your guidance to setup the connectivity between two ITSM > instances using 'web-services' (secured, https): > > Instances: Different. Organization A is on ITSM 7.1 and Organization B is on > ITSM 7.6(ARS 7.5) > ITSM Module: Incident only > Scenario: Organization A will expose their web-service for consume and > Organization B has to publish its own web-service and consume 'A' > web-services. > > I am from Organization B and I would appreciate if anyone please share the > detailed description to 'how to'(web-service setup, ITSM Form changes etc.). > > I am new to ITSM and my assignment is to make the connection between these > two instances(For IM). > > Thanks, > Sachin > > ________________________________ > This message is for the designated recipient only and may contain privileged, > proprietary, or otherwise private information. If you have received it in > error, please notify the sender immediately and delete the original. Any > other use of the email by you is prohibited. > > ___________________________________________________________________________ > ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
