I've been in the Remedy space for +15 years and have interfaced just about everything with everything... :-)
Terje's point below is a very good one. Maintainability is only second, in my opinion, to the transactional integrity of the interface. If you need to ensure transactional integrity (ie. rollbacks, queuing of transactions, fail-over, etc.) then this may affect the tool that you use. Other than that, maintainability and ongoing operational support are key.
Terry
On May 11, 2011, Terje Moglestue <[email protected]> wrote:
**_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_You will more likely get response from more experience consultants than me.
I often pick the solution that the customer is comfortable with! When the consultants have left the building - it is important to have a solution that is documented and supportable internally by the customers own staff. It is their solution - and they have to live with it. Use also well establish standards and syntax where possible and document!
I have been too many places where the consultant have picket one integration method based on his own comfort zone - and not based on the internal skill set or requirement. Pick something that the customer can support when you have gone. So ask them! What have they done for other applications? Do they got lots of web service expertise? Do they got Java developers?
I do think that this point is underestimated by most consultants, partners and BMC.
From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Kathy Morris [[email protected]]
Sent: 11 May 2011 16:11
To: [email protected]
Subject: ITSM Integration Decisions
**Hi,Some of my clients are going to be looking for integration work. They are using 7.6.4 Mid Tier /ITSM. I was wondering - when would I use web services for integration, versus _javascript_ versus Java or C or a simple vendor form when integrating with 3rd party tools? When designing a solution, how would I know which approach to take?I would need the following functionality:_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
