Hi Decision tree is working based on the requester company details you have to fill in the requester info to automatically pops the decision tree
Thanks Bala > Date: Wed, 11 May 2011 08:50:01 -0700 > From: [email protected] > Subject: Decision Tree in ITSM 7.5, how to invoke? > To: [email protected] > > Listers, The "Decision Tree" link under "Advanced Functions" on the Incident > form is always greyed out for me. The only way I can invoke Decision Tree is > when I look up a customer. The list of decision trees pops up. Is that the > only way a decision tree can be invoked? > > I was expecting to be able to click on the "Decision Tree" link similar to > how I can click on "Initiator Script" and "Assignment Script". > > These two features seem half baked. There is not much documentation. > > TIA. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
