Re: ARSystem DB Connection Password Reset from Application end

Vaibhav Singhal Thu, 12 May 2011 21:47:52 -0700

Thanks for the reply Scott.

I did the changes, but now when I try to start the ARS service, I get following errors -

exec(): 0509-036 Cannot load program ./arserverd because of the following errors:

0509-150 Dependent module libclntsh.a (shr.o ) could not be loaded.

0509-022 Cannot load module libclntsh.a (shr.o ).

0509-026 System error: A file or directory in the path name does not exist.

Has anyone experienced this kind of issue before?

Suggestions are much appreciated.

Regards,

Vab

From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Scott Parrish [[email protected]]
Sent: Friday, May 13, 2011 7:48 AM
To: [email protected]
Subject: Re: ARSystem DB Connection Password Reset from Application end

Create an entry in your ar.conf file to enter the password in clear text:

DB-Password:AR#Admin#

(you may want to double-check the syntax for the ar.conf entry in the BMC knowledgebase or guides)

After you successfully start the arsystem and connect you can change the password using the ARSystem Administrator Console.

Scott Parrish

IT Prophets

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vaibhav Singhal
Sent: Thursday, May 12, 2011 10:14 PM
To: [email protected]
Subject: ARSystem DB Connection Password Reset from Application end

Hello List,

I need help on our current situation -

We are in middle of SLM 7.6.04 installation on ARS 7.6.04 with ITSM 7.6.04.

While ARS installation, we changed the DB password for ARSystem.

While SLM installer was not connecting to DB, so our intelligent DBA reset the password to - AR#Admin#.

And unfortunately our installing team forgot the password given while ARS installation, so now ARS is not coming up due to password conflict.

As we are not sure of password at application end, we are unable to reset DB login password to correct one.

Is there a way to change the password at application end?

ARS is on AIX, DB - Oracle 11g.

Any suggestions are appritiated.

Regards,

Vab

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Re: ARSystem DB Connection Password Reset from Application end

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