"Basically, i'm forcing user to keep away from using 'Closed' Status resolution
and push them to use the 'Resolved' status upon closing a ticket."
First off, couldn't you use an active link that changes to Resolved if Closed
is selected?
If you go with a filter I would suggest using ('DB.Status' != 'Status') AND
('Status' = 'Closed")
This is doing the same thing as described below but IMHO is cleaner. Also if
you added a status value later you would not have to go back and update this
filter.
FYI
Mark
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Friday, May 20, 2011 12:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: needs immediate help on this query....
Try this:
(($OPERATION$ = "SET" AND (('DB.Status' < "Resolved") OR ('DB.Status'
= "Cancelled")))
OR ($OPERATION$ = "CREATE") ) AND ('Status' = "Closed")
On May 20, 10:59 am, Gerard Lafontant <gelaf...@gmail.com> wrote:
> All,
>
> Can anyone tell me what am i missing or is wrong from this query that's
> causing the filter not to fire (by pass) on new request; and only fires on
> modified existing request. Basically, i'm forcing user to keep away from
> using 'Closed' Status resolution and push them to use the 'Resolved' status
> upon closing a ticket.
>
> (('DB.Status' < "Resolved") OR ('DB.Status' = "Cancelled")) AND ('Status'
> = "Closed")
>
> Status Value Order:
> New=0
> Assigned=1
> In Progress=2
> Pending=3
> Resolved=4
> Closed=5
> Cancelled=6
>
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