Thanks Mark,
the organization is big on filter.
i tried your query, it's still not allowing me to create without the next
workflow forcing it into a Resolution state.
Here's the plan:
User have found a way to create and close ticket with Status=Closed as way
to avoid completing additional (Resolution& Prod Tier's) fields with the
Status=Resolved. It works on preventing user to do so on existing/modifying
ticket, however, it does not work on new ticket. Now i'm trying to do is to
stop all users from creating ticket with 'Closed' status which allows them
to close ticket w/o completing the Resolution and additional fields.
On Fri, May 20, 2011 at 12:49 PM, Brittain, Mark <mbritt...@navisite.com>wrote:
> "Basically, i'm forcing user to keep away from using 'Closed' Status
> resolution and push them to use the 'Resolved' status upon closing a
> ticket."
>
> First off, couldn't you use an active link that changes to Resolved if
> Closed is selected?
>
> If you go with a filter I would suggest using ('DB.Status' != 'Status') AND
> ('Status' = 'Closed")
>
> This is doing the same thing as described below but IMHO is cleaner. Also
> if you added a status value later you would not have to go back and update
> this filter.
>
> FYI
> Mark
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of patchsk
> Sent: Friday, May 20, 2011 12:39 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: needs immediate help on this query....
>
> Try this:
> (($OPERATION$ = "SET" AND (('DB.Status' < "Resolved") OR ('DB.Status'
> = "Cancelled")))
> OR ($OPERATION$ = "CREATE") ) AND ('Status' = "Closed")
>
> On May 20, 10:59 am, Gerard Lafontant <gelaf...@gmail.com> wrote:
> > All,
> >
> > Can anyone tell me what am i missing or is wrong from this query that's
> > causing the filter not to fire (by pass) on new request; and only fires
> on
> > modified existing request. Basically, i'm forcing user to keep away from
> > using 'Closed' Status resolution and push them to use the 'Resolved'
> status
> > upon closing a ticket.
> >
> > (('DB.Status' < "Resolved") OR ('DB.Status' = "Cancelled")) AND ('Status'
> > = "Closed")
> >
> > Status Value Order:
> > New=0
> > Assigned=1
> > In Progress=2
> > Pending=3
> > Resolved=4
> > Closed=5
> > Cancelled=6
> >
> >
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