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----- Original Message ----- From: Sergio Tomillero [stomill...@gmail.com] Sent: 05/31/2011 03:57 AM MST To: arslist@ARSLIST.ORG Subject: Re: Asset Management. Cannot access to records if I am not a Remedy Administrator Hi Yair, Thanks for your input. Roles are set for viewers. In fact, I have compared them with other environment where the problem does not happen and the configuration is the same. The problem goes on. 2011/5/31 Yair Mayer [via ARS (Action Request System)] < ml-node+6422143-16662512-76...@n2.nabble.com> > ** > are roles set for viewers? > > in the roles form, > Application: BMC:Atrium CMDB > Role: CMDB Data View All > to group: CMDB Data View Group > > before i defined that, none admin users couldn't even view a single CI. > > > > On Mon, May 30, 2011 at 8:22 PM, Sergio Tomillero <[hidden > email]<http://user/SendEmail.jtp?type=node&node=6422143&i=0> > > wrote: > >> ** >> Thanks Rick >> >> But I have checked and licences are ok. I have created new users, deleting >> and assigning new licenses, and the problem goes on. Also Asset Viewers do >> no need license and they neither can see the cis, because of the error >> message. >> >> 2011/5/30 Rick Cook [via ARS (Action Request System)] <[hidden >> email]<http://user/SendEmail.jtp?type=node&node=6419952&i=0> >> > >> >> ** >>> >>> It sounds like your system isn't recognizing licenses. I would look at >>> it from that angle. >>> >>> Rick >>> On May 30, 2011 10:01 AM, "Sergio Tomillero" <[hidden >>> email]<http://user/SendEmail.jtp?type=node&node=6419899&i=0>> >>> wrote: >>> > Hello, >>> > >>> > Since some days ago I am having an strange error which I do not find a >>> > solution. I log into Remedy and I clic on Asset Management Console. At >>> the >>> > moment of loading the form, I receive the next error message: >>> > >>> > ARERR [333] You do not have access to the field. : 490008000 >>> > >>> > This field comes from BMC.CORE:BMC_BaseElement and have as permissions: >>> >>> > CMDB Write Security, the same as many fields of this form. >>> > >>> > This situation did not happen before and no significative change as >>> been >>> > made in the application. >>> > >>> > If I log as Remedy Administration, the problem does not happen but >>> naturally >>> > I am not going to turn to Asset Users and Asset Viewers as >>> administrators. >>> > >>> > Any idea? >>> > >>> > Thank you in advance. >>> > Sergio Tomillero >>> > >>> > -- >>> > View this message in context: >>> http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419886.html >>> > Sent from the ARS (Action Request System) mailing list archive at >>> Nabble.com. >>> > >>> > >>> _______________________________________________________________________________ >>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>> ------------------------------ >>> If you reply to this email, your message will be added to the >>> discussion below: >>> >>> http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419899.html >>> To unsubscribe from Asset Management. Cannot access to records if I am >>> not a Remedy Administrator, click here. >>> >> >> >> >> -- >> __________________________________ >> Sergio Tomillero >> Fujitsu Technology Solutions >> Web: <http://es.fujitsu.com/> >> >> >> ------------------------------ >> View this message in context: Re: Asset Management. Cannot access to >> records if I am not a Remedy >> Administrator<http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419952.html> >> >> Sent from the ARS (Action Request System) mailing list >> archive<http://ars-action-request-system.1093659.n2.nabble.com/>at >> Nabble.com. >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ------------------------------ > If you reply to this email, your message will be added to the discussion > below: > > http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422143.html > To unsubscribe from Asset Management. Cannot access to records if I am > not a Remedy Administrator, click > here<http://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_code&node=6419886&code=c3RvbWlsbGVyb0BHTUFJTC5DT018NjQxOTg4NnwxODIyMDA3ODkx>. > > -- __________________________________ Sergio Tomillero Fujitsu Technology Solutions Web: <http://es.fujitsu.com/> -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422234.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
