Hi Folks,
Am able to import service targets from 7.1 to 7.6.04 ( we have to port all
the Incidents from 7.1 along with associated service targets ( that is the
Challenge )
but, except for the Actions , All other Information is getting Imported.
have followed the BMC procedure, some how the Actions are not getting
populated !
1. Can we keep the TimeStamps as in old set-up (7.1) and keep the SLA
working after moving the incidents
to new environment(7.6.04) of those tickets which are, say still NOT
resolved ?
Any suggestions / recommendations .....
Rgds-Ghana.
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