Hi Andy, >From BMC Remedy Action Request System 7.1.00 Workflow Objects pg. 67.
The order of fields included in an email notification is strictly based on their arrangement in the form view. Using their X and Y coordinates, the order of fields begins top left to right, then down (in a zigzag-like pattern). Fields excluded from the form’s default view are randomly included at the bottom of the list. If a form includes page fields, the pages are ignored. The order of fields included in the notification is still based on their actual X and Y coordinates in the form. To guarantee the order of fields in a notification, you can create a special view named ARNotification. (Make sure that you exclude any page fields from this view.) Otherwise, notifications default to the default view. If there is no default view, the first view listed is used. Jason On Wed, Jun 8, 2011 at 2:55 PM, Mayfield, Andy L. <[email protected]>wrote: > I'm creating a new filter to send out notifications when a ticket is > assigned. > > How do I specify the order in which the selected fields are displayed in > the notification email? > > I knew this answer once upon a time, but I'm getting old I guess. > > ARS Version 7.1 > MSSQL > Windows XP clients > > Thanks, > > Andy L. Mayfield > Sr. SCADA Operation Center Technician > Alabama Power Company > Office: 205-226-1805 > Cell: 205-288-9140 > SoLinc: 10*19140 > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
