Maybe obvious, but you could also list fields in the "Text" box. It may not indent the fields so the field values line up as in the "Field" box, though you can separate them using line returns.
David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Thursday, June 09, 2011 12:31 AM To: [email protected] Subject: Re: Notifications ** Hi Andy, >From BMC Remedy Action Request System 7.1.00 Workflow Objects pg. 67. The order of fields included in an email notification is strictly based on their arrangement in the form view. Using their X and Y coordinates, the order of fields begins top left to right, then down (in a zigzag-like pattern). Fields excluded from the form's default view are randomly included at the bottom of the list. If a form includes page fields, the pages are ignored. The order of fields included in the notification is still based on their actual X and Y coordinates in the form. To guarantee the order of fields in a notification, you can create a special view named ARNotification. (Make sure that you exclude any page fields from this view.) Otherwise, notifications default to the default view. If there is no default view, the first view listed is used. Jason On Wed, Jun 8, 2011 at 2:55 PM, Mayfield, Andy L. <[email protected]<mailto:[email protected]>> wrote: I'm creating a new filter to send out notifications when a ticket is assigned. How do I specify the order in which the selected fields are displayed in the notification email? I knew this answer once upon a time, but I'm getting old I guess. ARS Version 7.1 MSSQL Windows XP clients Thanks, Andy L. Mayfield Sr. SCADA Operation Center Technician Alabama Power Company Office: 205-226-1805<tel:205-226-1805> Cell: 205-288-9140<tel:205-288-9140> SoLinc: 10*19140 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
