Dear Chowdhury,


Its affecting all the users including Admin.



The locale settings I meant is in Navigational categories.



Thanks & Regards,

Kailashnath A J



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Sunday, June 12, 2011 5:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !



**

There's a locale setting directly on the SRD itself. Is there any user
that can actually see the request or is this affecting all users
(including admin).





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J
Sent: Sunday, June 12, 2011 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !



**

Please find the required details below.



BMC ARS - 7.5.00 Patch 007

ITSM  - 7.6.00  patch 002

SRM - 7.6.00 patch 002

No, it's a single tendency  and  no entitlement enabled.



How to identify the locale if added, and how to remove if it exists ?



Thanks & Regards,

Kailashnath A J



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Sunday, June 12, 2011 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !



**

What version of SRM are you on? Do you have multi-tenancy enabled? Do
you have entitlement enabled? Have you set entitlement groups?

Please give us your environment specs.





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J
Sent: Sunday, June 12, 2011 3:56 AM
To: arslist@ARSLIST.ORG
Subject: Urgent - SRM Services not getting displayed !
Importance: High



**

Dear Team,



                We are getting  "There are no services matching your
search criteria" in the Request entry after selecting the navigational
category.

Steps followed:

In Request Entry - selected Category 1 ( for example say Incident
Request)

Selected sub category 2 and category 3 on the same list (Say - Personal
computer (tier 2)  - Keyboard issue(tier 3 )) on selecting this the
above mentioned issue is faced for all navigational categories.



Have created new navigational categories and new service mapped to it.
Still got the same error msg.



Please help me out in getting the services displayed to make it
available to request the same as expected in SRM module.



Please treat this as very urgent.



Thanks & Regards,

Kailashnath A J



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