I recently upgraded Remedy to ITSM 7.6.04 sp1 and I'm not able to view any of my incident templates using Mid-Tier. I can see them all when using the client app so I know they were not deleted during the upgrade. In each template the associated Authoring For Group information is the same. If I open a new Change Management ticket, via Mid-Tier, I can see all available temples for this app. Is anyone else having the same issue and or resolved it? I'm running: SQL ARS 7.6.04 sp1 CMDB 7.6.04 sp1 ITMS 7.6.04 sp1 SRM 7.6.04 sp1 Thanks for looking, Larry B.
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