In that option you will end up having two service request definitions, one for quicklaunch, second for the proper service and customer will have two requests registered. The reason I stick to AIF include SRM's functionality of approvals.
Any other ideas? 2011/6/28 Chowdhury, Tauf <tauf.chowdh...@frx.com> > ** > > Dumb question… Where is the data from the AIF going? If the idea is to just > fill out a web form and send the info somewhere, you can use the OOB > Quicklaunch configuration for the SRD and have it launch your AIF in > context. **** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Marek B. > *Sent:* Tuesday, June 28, 2011 10:00 AM > *To:* arslist@ARSLIST.ORG > *Subject:* SRM Request with no fullfilment application**** > > ** ** > > ** **** > > Hi List,**** > > **** > > We've got service request where no incident or work order ticket is > required to be registered.**** > > Customers just need to open an Advanced Interface Form, fill all necessary > fields and send request.**** > > The entire workflow is executed automatically and all I need to do is make > sure the request will be closed.**** > > **** > > How this can be done, given that you need a Process and an Application > Object attached to an SRD?**** > > **** > > thanks,**** > > Marek**** > > **** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > ------------------------------ > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
