Does the user have any floating licenses attached to it? And if so, what is your floating license timeout?
Rick On Jun 22, 2011 3:58 PM, "remedymarv" <marvin.he...@gmail.com> wrote: > ARS Prod 7.5 gives a pause/delay after > 40 min of inactivity in the user too > > Hi, first post! I recently inherited a Windows-based Remedy system, even > though > I am a Linux guy. For Remedy there is consistent pause / delay in ARS Prod > 7.5 from > the user (client) tool (you see the circle, seems like a “hang” ) for > about > 20-25 seconds – not randomly, but after a period of inactivity while > leaving the Remedy client open. The inactivity period can range anywhere > from overnight to only 40 minutes. It could be an hour but it appears to be > 40 minuts. It for sure is not there for an inactivity period less than 40 > minutes. > Also, the particular Remedy app does not seem to matter (e.g. problem > tracker > or helpdesk, etc). This seems to have been first noticed for users around > the time > of an IT network segmentation project & Firewall (they are running a Palo > Alto > networks firewall but not enforcing any rules). I thought that was the cause > initialy, > but I can replicate the same problem on my laptop just by plugging into > the same > Juniper switch as the server. Ports are all default settings. Most/many > other > settings are default (vanilla). It is a Dell R900 on Windows Server 2008. > Dell has > examined the DSET and found nothing glaring except slightly old drivers, > bios etc. > Event viewer, is clean, SQl server seems fine. We are actually pursuing > various > "hypothesis" but I don't want to pre-bias anyone. I can elaborate in a > future post. > I am working with BMC support but so far there is no magic bullet and I am > conducting futher tests but looking for inuput. BMC says that waits like > this under > 1 minute are considered normal- however they are still working with me. Our > users > probably wouldn't care about this, except it did not happen at all until > about > 3 weeks ago, so telling them that this is "normal" doesn't work. The current > "workaround" > is to tell users to just log off and on a lot instead of leaving their user > tool open all the time. > Many of these people are support analysts and engineers, probably about > 10-30 people, > maybe 40 on at one time? I have searched this forum and can't find this > exact issue. > > Configuration: > Dell R900 w/ 32 GB of Memory, single tier Win 2008 Server 64 bit, SQL serve > 2005. > All on a single box/ server. This problem is happening through the ARS 7.5 > User tool > (thick client) nobody uses the mid-tier (web client) although I will be > trying to replicate > this on the web-tier next (as well as with the thick client on our test > system) > > -- > View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Remedy-User-Tool-has-20-second-delay-after-a-period-of-inactivity-40-minutes-tp6506445p6506445.html > Sent from the ARS (Action Request System) mailing list archive at Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
