ARS 7.5 patch 4 ITSM 7.5.01
All, I'm having an issue with approvals. When I add a business level approval mapping based on a specific CI Name - it is always invoking and adding a signature for that mapping even when the CI does NOT exist as a relationship to the change request. If I alter the business approval mapping to use product name instead of CI it works fine. I don't normally bother ARSList with support problems, I have an issue open with BMC and it is escalated with them, but at this point they have no clue. Has anyone else come across this issue? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> | </pre><font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br><pre> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
