There was a similar issue in 7.0.x The CI Approval tab was missing workflow and would NEVER trigger an approval. I had to get a hotfix for that so it should be documented at BMC. If someone can find that fix then maybe it will point the engineers in the right direction to solve this issue.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew C Goodall Sent: Thursday, July 21, 2011 8:52 AM To: [email protected] Subject: change approvals based on CI ** ARS 7.5 patch 4 ITSM 7.5.01 All, I'm having an issue with approvals. When I add a business level approval mapping based on a specific CI Name - it is always invoking and adding a signature for that mapping even when the CI does NOT exist as a relationship to the change request. If I alter the business approval mapping to use product name instead of CI it works fine. I don't normally bother ARSList with support problems, I have an issue open with BMC and it is escalated with them, but at this point they have no clue. Has anyone else come across this issue? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> | The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
