Still tinkering with it – out of necessity. Best result so far, except for the logging window being reset and blanked out occasionally (still a problem), was to set Client-Side Logging Group to Incident Master, and the AR System User Preference record for an Incident Master account that I am testing with to both Active Link and Filter logging = Yes. That much is the same as it always was, but it must all be set properly for the web logging to pick up AL and filter actions in their proper sequence. Then you just have to figure out how to read the AL logging, which is significantly different than in the user tool. I am still seeing actions take place that I can’t find recorded in the web log, however – don’t know what that’s about, but it isn’t helping.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Terry Bootsma Sent: Wednesday, August 03, 2011 1:22 PM To: [email protected] Subject: Re: Web client active link logging. How do I enable this? ** Thanks for the feedback guys! That works great. I'm not quite on 7.6.04 yet, but thanks for the heads up Chris. Terry On Aug 3, 2011, strauss <[email protected]> wrote: ** It’s not there anymore. I’m fighting the exact same problem right now while trying to get my customizations to 7.0 to run again in 7.6.04. You can turn on filter logging in Server Information, and it is ALL filter logging to a file on the server, and you can turn on AL logging for your user (turn it on in the User Tool and leave it on… it writes to your AR System User Preference record – go there to turn it off) and it will pop up in a dialog box while you are testing on the web. Often when an application dialog box pops up, that log gets cleared and starts over, so you have to keep iteratively selecting text out of it and copying it somewhere else – and there are no tools for selecting all or copying to make that easier. I too am seeing the app fail to work the same in the User Tool, where you can still do AL and filter (and other) logging together in one fie, and when it is run on the web. A fair number of functions have been moved entirely to the mid-tier, and don’t work at all when testing in the User Tool. IMHO, the testing environment on 7.6.04 has been completely compromised and is no longer useful. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Terry Bootsma Sent: Wednesday, August 03, 2011 12:53 PM To: [email protected]<mailto:[email protected]> Subject: Web client active link logging. How do I enable this? ** OK. this is probably a very simple question, but I've been a big fan of the WUT for a while for helping me debug active link and filters via filter logging. However, I now have a situation where the web client is behaving differently than the WUT. I'd like to turn on active link logging for the web client and then look at the log files. How exactly do I do this? I must be missing something very simple... :-) Terry _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
