I'm not sure if this is where this request should go so if it is not, I apologize in advance.
I've been a Remedy Administrator for almost 12 years. During that time I've done mostly Administration work and have dabbled in Development duties as well. I've also performed Training of Remedy users as well as other Remedy Administrators (working for BMC Software as an Education Consultant). So now I'm working on a project where I'm doing a combination of Development (installing ITSM Suite 7.6.04 to replace HEAT) as well as CMDB duties (with the help of a Configuration Manager when the time comes) and Administration but I'd say it's more like 75% Development work to begin. I will also be administering and configuring the applications. Yes a LOT of stuff on my plate. My manager asked me to find out if anyone has a list of "Tasks" they perform when doing an implementation so I will know all of the things that have to be completed to get Remedy up and running. The first thing we are doing is replacing HEAT with Remedy Incident Management. We are going to be installing Remedy in a Windows Server 2008 environment using MS SQL 2010 Standard. If anyone has anything they can send me to help out, I'd really appreciate it and again I apologize if this is the wrong place to post this message. Thanks, Sam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
