Sam, this is exactly the place for a question like this, so no apologies necessary. Like most of us here, I got my start (as any good Remedy pro should) as an Administrator many moons ago, and asked a lot of questions here before I finally started figuring things out.
The "task list" is more of a set of lists than a single list, and you have to shuffle them all together in a way that fits your organization. The lists are for things like your company's ITIL strategy, the size and sophistication of your user base, the bandwidth of your Remedy team, etc. All of those and more dictate how you will roll BMC/Remedy/ITSM out in your company. Because of that, it would help us help you if you could focus your question a little more narrowly. Thanks! Rick On Wed, Aug 24, 2011 at 7:05 AM, Sam Cerrato <[email protected]> wrote: > I'm not sure if this is where this request should go so if it is not, I > apologize in advance. > > I've been a Remedy Administrator for almost 12 years. During that time I've > done mostly Administration work and have dabbled in Development duties as > well. I've also performed Training of Remedy users as well as other Remedy > Administrators (working for BMC Software as an Education Consultant). > > So now I'm working on a project where I'm doing a combination of > Development (installing ITSM Suite 7.6.04 to replace HEAT) as well as CMDB > duties (with the help of a Configuration Manager when the time comes) and > Administration but I'd say it's more like 75% Development work to begin. I > will also be administering and configuring the applications. Yes a LOT of > stuff on my plate. > > My manager asked me to find out if anyone has a list of "Tasks" they > perform when doing an implementation so I will know all of the things that > have to be completed to get Remedy up and running. The first thing we are > doing is replacing HEAT with Remedy Incident Management. We are going to be > installing Remedy in a Windows Server 2008 environment using MS SQL 2010 > Standard. > > If anyone has anything they can send me to help out, I'd really appreciate > it and again I apologize if this is the wrong place to post this message. > > Thanks, > Sam > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
