Hi, Just create 3 different support companies, and one customer company.
You can have your foundation data configured to be -Global- so it will be shared if needed. I have this working in a multi service provider. Regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of RamaKanth Sent: 31 August 2011 16:34 To: [email protected] Subject: Multi-tenancy Setup for ‘One Customer – Multiple Support Desks’ scenario Dear Community, We are having difficulty in implementing Multi-tenancy model with the below setup we have. Any thoughts on implementing this are highly appreciated. We are part of one company (lets call it as ‘ABC’) We have 3 different service desks 1. IT Service Desk 2. Finance Service Desk 3. Facilities Service Desk How do we manage foundation data to have this managed in this multi-tenancy setup? We want the Transactional Data (such as Helpdesk, Problem… data) to have access to their service desks alone. The Support Groups and Operational Categorizations are different for each service desk. The people, Organization, Location information is same for all the 3 desks. Customizing will be the last option to be implemented. Went through all the multi-tenancy documents provided by BMC but not able to fit our requirement properly. BMC Multi-tenancy model is defined for ‘One support desk – Multiple Customers’ model, but our requirement is otherway round ‘One Customer – Multiple Service Desks’ Thank you. Rk _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
