Working with the 7.6.04.x docs, I found that the most complete list was in the server group guide, but there was a warning in the Delta Data Migration docs (strange place) that is found nowhere else that conflicted, so I opened an issue with BMC in July on the conflicts and deficiencies in docs as follows:
"The Stack installer docs claim that it installs ITSM, SLM, RKM, then SRM. The server group docs copy that information, IF you will be using the stack installer. The Server group docs recommend installing ITSM, SRM, SLM, then RKM - if you are installing the apps individually. The Delta Data Migration docs have a WARNING that you should never install SLM after SRM or it corrupts integration data; this is found NOWHERE ELSE. The DDM docs recommend installing in the order ITSM, SLM, SRM, RKM. What is the CORRECT order, and why does the documentation disagree? If you follow the server group docs, you are guaranteed a corrupted installation." I got this "official" response. It _might_ make it into the 7.7 docs, but I'm not going to hold my breath. --------------------------------------------- The recommended order is AR->CMDB->ITSM->SLM->SRM->RKM or AR->CMDB->ITSM->SLM->RKM->SRM install or upgrade. There was a problem with SLM and SRM where if SLM was installed after SRM was installed there were records that were overwritten by SLM removing SRM Admin and Business Admin user. This was done because it wasn't using guide, but entry ID. From SRM 7.6.04 TB: SW00389009 If you install BMC Service Level Management after BMC Service Request Management, two BMC Service Level Management license permission records overwrite the SRM Administrator and Business Manager permissions records. Consequently, you will not see the SRM Administrator and Business Manager permissions on the CTM: People form, so you cannot give these permissions to any users. Refer to the BMC Knowledge Base article KA344405 at http://www.bmc.com/support. This knowledge article contains a data file that you can import to fix the issue. ---------------------------------------------- Hope this helps. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sam Cerrato Sent: Wednesday, September 07, 2011 7:36 AM To: [email protected] Subject: Installation order? Anyone have a good document that can assist me in installing AR Server, Mid-Tier, All Service Desk modules as well as KM, SRM, SLM, Dashboards & Analytics etc? I just want to be sure I install in the correct order (if there is one). Thanks, Sam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
